Shipping:

1. Processing Time:

Orders typically take 2-7 business days to process before shipping. Please note that processing times may vary depending on product availability and order volume.

2. Shipping Methods:

We offer several shipping options to ensure your order arrives in a timely manner. Once your order is processed, you'll be able to select the shipping method that best suits your needs during checkout.

3. Shipping Rates:

Shipping rates are calculated based on the weight of your order and the destination address. You can view estimated shipping costs in your cart before completing your purchase.

4. International Shipping:

We proudly ship our products worldwide! International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

5. Tracking Information:

Once your order has shipped, you'll receive a tracking number via email, allowing you to monitor the status of your delivery.

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Returns and Exchanges:

1. Satisfaction Guarantee:

We want you to be completely satisfied with your purchase from The Exit Club! If for any reason you're not happy with your order, please contact us within 30 days of receiving your items, and we'll do our best to make it right.

2. Returns Process:

To initiate a return or exchange, please email us at clerk@theexitclub.com with your order number and details of the item(s) you'd like to return. We'll provide you with further instructions on how to proceed.

3. Return Conditions:

- Items must be unused, unwashed, and in their original condition with tags attached.
- Returns must be initiated within 30 days of delivery.
- Please note that personalized or custom-made items are not eligible for return unless they arrive damaged or defective.

4. Refunds and Exchanges:

- Once we receive your returned item(s), we'll inspect them and process your refund or exchange accordingly.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges are subject to product availability. If the desired item is out of stock, we'll issue a refund instead.

5. Return Shipping:

- Customers are responsible for return shipping costs unless the item is being returned due to a defect or error on our part.
- We recommend using a trackable shipping method and retaining proof of postage for your records.